Porting Out Issue for Mint Mobile
Completed
I am having issues with porting my number to Mint Mobile from FreedomPop. As this is a community post I am hoping FreedomPop will not give the standard response that a ticket is being created and handled via a private message or opening a ticket and then close this post.
I am trying to find out if other people have had issues porting their number and whether their issue has been resolved...and if so, what was done to resolve.
The technician I have been working with had escalated my ticket 3 days ago, but no relevant info has been provided back in regards to why the port is failing on the FreedomPop side so I can let them know what they need to adjust on the porting request. The message I am getting right states, ""Port Status - Customer information does not match".
One of the other things I noticed and have included in my ticket is whether the number being entered is the issue. What I mean by this is that FreedomPop includes the 1 in front of the US number (1xxxxxxxxxx) making it an 11-digit phone number where-in Mint Mobile's online porting tool only allows the standard 10-digit number. I am not sure if that is part of the issue or not but something I have asked FreedomPop and awaiting a reply back on.
Any info people may be able to provide which may be helpful for other users in the future would be appreciated.
Let's use post for what they were meant for...sharing info amongst users so we can help each other find the answers now and help those in the future.
Thanks.
-
Hello Glenn Staszak!
Thanks for reaching us back!
We're sorry to learn about the issues experienced attempting to port out your phone number.
We understand your concern. However, to assist you accordingly, we'll need to require and provide private account information, which is why we've created support tickets.
Please note, for security reasons and to protect your private information we can't handle private account information publicly.
Should you need additional assistance, we've created a private message and we will continue assisting you through it regarding this matter as we will need to gather and provide personal account information.
Post is closed for comments.
Comments
1 comment