Inactive Service, Global SIM upgrade issues
Completed
I am having the same issue multiple other people have posted, like here:
https://support.freedompop.com/hc/en-us/community/posts/360037854853
I have the two messages with links on my account page that my service is inactive and that the SIM needs upgraded. However, the links do not lead anywhere. I opened a support ticket, it immediately has a "solved" status so I don't know that I will get any help there either. Can someone here hopefully help get this resolved?
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Hello!
Thanks for reaching out to us! We'll be glad to assist you with your concerns. Please be advised Joshua McAlister and Bridget Loftis, we've created a support ticket for each of you, as we'll be providing private account information.
We appreciate your patience!
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