Cannot update payment information

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Kyle Satterstrom

• January 31, 2020 01:39

I've been trying to update my payment information for a bit now, but it always says "an error occurred, please try again". I changed banks recently, and I apparently forgot to update on freedompop. I'm trying to get service back, but it won't let me.

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  FreedomPop Community

  • January 31, 2020 22:31

  Hello Kyle Satterstrom!

  Thanks for reaching out to us! We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.

  Your patience is greatly appreciated!

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  Jim Landowski

  • September 20, 2020 18:27

  I am having the same issue but I don't get an error message, it just won't load the PayPal or credit card page. I tried 2 browsers. I am trying to reestablish my service. 

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  FreedomPop Community

  • September 22, 2020 15:38

  Hello Jim Landowski!

  Thank you for contacting FreedomPop! We're sorry to learn you have been experiencing problems upon trying to update your billing information.

  We've created a support ticket to follow up on your concern as we'll be providing private account information.

  We appreciate your patience!

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