Port out is failing

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Manish Patel

• February 08, 2020 14:34

Hi I am trying to port out my number.
I provided my Account # and PIN from the port out info page, but the destination carrier is getting following error:
"Your account number is not correct or your information does not match, with the one that your old carrier has"

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• 

  FreedomPop Community

  • February 10, 2020 19:24

  Hello Manish Patel!

  Thanks for reaching out to us! We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.

  Your patience is greatly appreciated!

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