Account suspended for billing issue.
Completed
When I signed up for the service I selected the basic plan. The amount that I authorized I believe was the $0.99 activation fee. The total amount charged to the credit card was $10.99. I requested a refund for the unauthorized $10 credit and it was suggested to me that I keep $5 credit in order to have the option to disable auto top up after I went over my allotted 200MB . I agreed to this, however was never able to disable auto top up. I have been chipping away at the credit for months and yesterday went below $2 at which time my account was suspended because my credit card on file is no longer valid.
Remember that my goal was to avoid auto top up and keeping a credit balance is actually the cause of my account currently being disabled. I am requesting a refund for the remaining credit on both of my SIM cards on this account and for my account to be reinstated. I will of course update my credit card information and will risk a $20 top up if I go over the 200MB in a certain month. But I am not adding credit when I still have credit on my account.
Please reinstate my account, I will update my credit card information. Please issue a refund for all remaining credit on both SIM cards tied to this e-mail address.
Thank you.
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Hello ROLO!
Thank you for contacting FreedomPop.
We'll be glad to take a closer look into this for you.
Upon reviewing the account associated with your profile we’re able to see one of our representatives is currently assisting you through support ticket #22032, please be sure to check your email and reply to this message at your earliest convenience with the required information and with more details regarding the issue you're currently experiencing, so we may accordingly assist you.
We appreciate your patience and support!
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