Replacing a NetGear hotspot device - HELP
Completed
I have had an ongoing issue with my Netgear device and need to replace it, I have an open ticket with support but have not received a helpful response. I have needed a new device since November. It seems that there is no support for existing customers to get a solution to this issue. I was directed to purchase a new Alcatel device but that only starts a new 'plan' which was NOT what I was looking for. I need to cancel the Alcatel device and send it back. Then I still need a new Netgear device.
HELP!!
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Hello Teresa Dominguez!
Thank you for contacting us here!
Upon reviewing the account associated with your profile we’re able to see one of our representatives is currently assisting you through support ticket #25347.
To avoid confusion, please refer to the previously mentioned ticket at your earliest convenience with the required information as our team will be providing you with further updates there.
Thank you for your patience and understanding. :)
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