canty make call or recieve calls

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2 comments

  • ricky markham

    tried calling from two known working phones then this is what i get when i try to dial out to either phone

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  • FreedomPop Community

    Hello ricky markham!

    Thank you for contacting FreedomPop. 

    Our apologies for the inconvenience experienced, we’re more than willing to help you resolve this issue as quickly as possible.

    It is our understanding you've been experiencing issues when calling. We've verified the account associated with phone number ending in 7023, our records show your account is currently active and in good standing. 

    However, in an attempt to get this problem resolved, we've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. 

    Please power cycle your phone. Once your device is back on, refresh the FreedomPop Messaging app by following the instructions provided here:

    1) Remove the FreedomPop app and turn off your phone for two minutes. *Please be advised that by uninstalling the app the text messages saved will be lost.

    2) Remove and Reinstall the SIM card and turn your phone back on. 

    3) Set APN, by following these steps.

    4) Reinstall the FreedomPop app by downloading it from the Google Play Store app here

    5) Sync Account Data, by following these steps.

    6) Make sure your device's Operating System is updated to the latest version.

    Should you need additional assistance, we've created a support ticket for you, please reply there and we will gladly look into the account. :)

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