I want to know how to get refund of unused credit

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AKI HARA

• April 10, 2020 03:47

I was charged $20 to my credit card when I downgrade Free plan. And I submitted support ticket about How to get refund $20 credit when I cancel account, but my submission was closed without any reply comment or support. This is very Dishonest response to consumers.

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  FreedomPop Community

  • April 10, 2020 16:04

  Hello AKI HARA!

  Thank you for contacting FreedomPop. 

  We apologize and we're sorry to learn you feel this way.

  Upon reviewing the account associated with your profile we’re able to see one of our representatives is currently assisting you through support ticket #27159, regarding your inquiry.

  Please be sure to check your email and reply to this message at your earliest convenience.

  We are aware that your concerns currently being looked up via our Online Services support team, if you have any more questions or concerns please feel free to give us a shout.

  We appreciate your patience, thank you!

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