"General error cannot communicate with server, please try again later", tried everything even factory reset my phone please help

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  • FreedomPop Community

    Hello difei gao!

    Thank you for reaching us back!

    We're sorry to learn you feel this way, we apologize for the inconvenience experienced with the service.

    We sincerely apologize if it is taking a while for you to receive a response. Upon reviewing the account associated with your profile we're able to confirm you're currently being assisted through support ticket #26836 and our team has recently provided an update.

    Your patience and support are greatly appreciated!

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