Unable to downgrade to Free option. Dont need the plan until school reopens.
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My son does not need the phone until school opens. i am unable to downgrade from either mobile or desktop. Please downgrade to free option so i dont get charged. Your system is buggy and not allowing me to downgrade to free account nor remove my credit card to stop payments. If i see charges from freedom, i will dispute it. Please set my account to free account and remove my credit card so avoid future charges.
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Thank you for contacting FreedomPop!
We'll gladly assist you with your current concern.
Please note, we will be opening a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience.
Thank you, we appreciate your patience!
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