number has been removed from account
Completed
My phone number that I've had for years is no longer associated with my account. Is there a way to find out what happened? I'd like to get correct the situation so I can get my number back. Please let me know how this can be corrected. Thank you.
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Yeah, we have 3 SIM cards and 2 of them are missing from the account and only one is working. I tried submitting two tickects about it and the moment I submit them it says "This request is closed for comments. You can create a follow-up." The ticket is automatically closed and the issue remains unsolved. What gives? Why did the SIMs dissapear and why can't I submit a ticket that doesn't get automatically closed without actually being resolved? We had credit on the SIM cards missing form the account. Please fix this so we can start using them again. Thanks.
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Hello M L!
Thanks for reaching out to us! We apologize for the delayed response. We appreciate your patience as we strive to provide the best support across all channels.
We have carefully checked the account associated with your Community profile. Our records indicate your concern has been addressed by one of our representatives via Live Chat.
Should you have any further questions please don't hesitate to create a new post here, we'll be happy to help! :)
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Hello Keij Fune!
Thanks for contacting FreedomPop! We apologize for the delayed response and the inconvenience experienced.
We've created a support ticket to follow up on your concern as we'll be providing private account information.
Your patience is greatly appreciated!
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