new 12-mo LTE SIM kit not working
Completed
I bought a 12-mo GSM LTE SIM kit directly from freedompop.com. Phone (Galaxy S7) is GSM unlocked. Phone shows signal. Added fp.com.attz APN. No data connection. Messaging app stuck on "FreedomPop Setup - Locating user for device" and displays "General Error - Oops, there was an error trying to communicate with the server. Please try again later." Same result with full Wifi connectivity.
MyFreedomPop app shows error "Your FreedomPop service is inactive". FreedomPop website displays "You have not signed up for FreedomPop service yet".
NOTE: I used to have service on this account in the past and cancelled it. I purchased the new SIM on this account.
Tried to open a support ticket (#33232) but it was closed immediately.
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Hi Marcus Blough!
Thank you for contacting FreedomPop.
We apologize for the inconvenience and for our delayed response.
Note, we will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience.
Thank you!
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