phone number disappeared from my account
Completed
I had the phone number for a few years. When I logged onto my account this morning I found that the number had vanished from my account - does not even list it, so it is not even 'inactive'. When I put the sim card into a phone it says the card needs to be activated.
What happened? FP just took that number away without warning? What happens to the $ credit I have on that number?
I submitted a support ticket earlier but it got automatically closed, saying if I need support I need to upgrade to a VIP service to get support!
Can anyone help please?
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Hello Juanita Wong!
Thank you for contacting us here, we'll gladly take a look into your current concern.
We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Please check your email and respond to this message at your earliest convenience.
Thank you!
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Thank you for contacting FreedomPop!
We’re more than willing to help you resolve this issue as quickly as possible.
We will be opening a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience.
We appreciate your patience!
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Hey there,
Thank you for contacting us here!
We’ll be glad to take a look at your current concern.
We will be opening a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience, we appreciate your patience!
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