My account was caceled without me ever asking!
Completed
My account with freedompop was just canceled a few days ago. Without as much as an email from you guys!
I want my account restored! If that's not possible I want to at least get back the money I added to the account as pre-paid minutes (that was required of me to be able to switch to a free plan)
I tried to file a ticket through the help center but it was auto resolved -.- what kind of customer service is this!
Ps. Before my account disappeared It was suspended for lack of activity, due to Covid-19 I am stuck at home and not using my phone much. But I just re-activated it like week or two ago and everything was fine until just now -.- , I can't use my phone, I cant see my plan, I cant see money I gave you, or a way to get it back.
Please help me!
-
Hello Michal Dobaczewski!
Thank you for contacting FreedomPop.
We apologize for the inconvenience and for the delay in getting back to you, we’ll be glad to assist you with your current concern.
We'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience.
We appreciate your patience, thank you!
Post is closed for comments.
Comments
1 comment