1 Yr Prepaid account deactivated prematurely

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Dave Z

• June 09, 2020 18:42

Please look at Support Ticket #34975

I made request 4 days ago, and no response from FreedomPop. I assume it is because the system is marking the ticket as "SOLVED" immediately after submitting.

This ticket is in reference to ***-***-0703.

On 9-10-2019, I activated my FreedomPop SIM card.
Plan was PREPAID for 1 year, 1 GB data/month
Service Start Date: 9/10/19

It appears my number has been deactivated. Why is that? This was ONE YEAR PREPAID service. Please advise.

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  Dave Z

  • June 09, 2020 18:45

  Wow... this is from auto-email from the support request...
  "If you prefer to submit a ticket to our team please sign up for FreedomPop Premium VIP Service under FreedomPop Services."
  
  So, I have to PAY for an extra service when you terminate my account prematurely.... are you kidding?

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  FreedomPop Community

  • June 15, 2020 19:19

  Hello Dave Z!

  Thank you for contacting FreedomPop! We apologize for the delayed response and the inconvenience experienced.

  We've created a support ticket to follow up on your concern as we'll be providing private account information.

  We appreciate your patience!

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