Phone number removed / not signed up
Completed
I just created ticket 35737 but it was imeadiately closed? Why? What's the point if being able ot submit a question/request if it's imediately closed? Anyway, that support ticket said:
I logged into my account today only to be told I didn't have a phone number and I was not signed up for service. I originally signed up on Oct 2018. I was billed 49.42 on 2/24/19. I was again billed the same ammount on 8/24/19 and again on 2/24/20. So I believe I was paying for 6mo service in advance? But now it's inactive? I do not believe I have received any e-mails or other notifications in terms of a change of service. I was expecting to have service through 8/24/2020. Please let me know what is going on. The phone number was XXX-XXX-2608.
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Hello Derek Gledhill!
Thank you for contacting FreedomPop.
We apologize for the delay in getting back to you, we’ll be glad to assist you with your current concern.
We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience.
We appreciate your patience, thank you!
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Hi FreedomPop Community, I have the exact same situation. Please PM me as soon as possible, thank you!
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Hey Adrian Perez!
Thank you for reaching us here!
Sure, we’ll be glad to assist you with your current concern.
Note, we'll create a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience.
Thank you!
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