Incompatible phone

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C. Burns

• June 10, 2020 16:56

6/10/20

 

Dear FreedomPop,

I ordered a sim card and downloaded the software and neither the sim card or the software worked on my phone.  

My online account with you didn't connect to my phone and the phone plan that I wanted and ordered didn't  show up on the website only the phone number that you gave me showed up.  So I contacted support to close my account  and they didn't do it.  I can still log in but I can not manually close my account.  

I want my account closed, I do not need it. Can this be done by your company?

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  FreedomPop Community

  • June 17, 2020 20:32

  Hello C. Burns

  Thank you for contacting FreedomPop.

  We apologize for the delay in getting back to you and for the inconvenience, we’ll be glad to assist you with your current concern.

  Note, we will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience.

  We appreciate your patience, thank you!

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