problem porting out number

Completed
Follow
son nguyen

Hi,

I got this email from another carrier to port the number to their carrier

"We have initiated the port-in process for the number XXXXXXX2520 as you requested, but unfortunately, it was rejected by your previous mobile provider, indicating that the Customer Information provided does not match.

We kindly ask you to contact your old mobile provider as soon as possible and ask them for the correct information so we can proceed with the port in of your number to Tello."

could you help please

 

 

 

0

Comments

1 comment

Date Votes
  • FreedomPop Community

    Hello son nguyen!

    Thank you for contacting FreedomPop. :)

    We apologize for the delay in getting back to you, and for the inconvenience experienced. We’ll be glad to assist you with your current concern.

    Be advised, we'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience.

    We appreciate your patience!

    0
    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post