Unresolved request 37701

Completed

Follow

Caroline Smith

• June 22, 2020 17:13

At my.freedompop.com, my account settings show the error "Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service." The link is incorrect, so I  submitted a request through the support system. That request (37701) was immediately closed/marked resolved with no changes. 

I don't see any options beyond "contact customer service" and am not sure how to move forward.

 

 

0

• 

  FreedomPop Community

  • June 26, 2020 20:02
  • Edited

  Hello Caroline Smith!

  Thank you for contacting FreedomPop. :)

  We apologize for the inconvenience and for the delay in getting back to you, we’ll gladly assist you with your current concern.

  Note, we'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience.

  Thank you!

  0

  Comment actions Permalink

Post is closed for comments.