Incorrectly charged for data I did NOT use




  • Tommy Chen

    Now I am being charged ($20) for going over my data limit for data I never used. Can someone please help me fix this and provide a refund. I never used the data that it states that I used and thus I should not have been charged a top-up fee for going over.

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  • FreedomPop Community


    Thank you for reaching us here!

    We apologize for the inconvenience experienced Tommy Chenwe’re more than willing to help you resolve this issue as quickly as possible.

    We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience.

    We appreciate your patience!

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