Data issues

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Youhinee Seepaul

• July 17, 2020 15:39

My phone was stolen. I bought a new phone and new SIM card. Inserted the new sim into the new phone. Downloaded my information from iCloud and the phone works just fine with the number I had previously. However, I cannot access Data when WiFi is not available. I followed the APN configuration steps in Safari but still there was no LTE signal. I disabled WiFi and still couldn’t see LTE signal. Please rectify!!

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  FreedomPop Community

  • July 17, 2020 17:59

  Hello Youhinee Seepaul!

  Thank you for contacting FreedomPop!

  We're sorry to learn about your stolen device, we’re more than willing to help you resolve this issue as quickly as possible.

  We'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience with the required information.

  Thank you!

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