Please reinstate FreedomPop service (Code 302) Ticket #41476 filed

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Jen Lian

• July 24, 2020 23:39

Dear support:

 

I am a new customer on a free monthly plan. I was running out of data usage last month(first month as a new FreedomPop customer) without adding extra credits. This month the new 200MB data is reloaded again but my account is showing the following message when login "Your FreedomPop service is inactive due to an unforeseen technical issue. Please click here to contact customer service. Code: 302". The knowledge article on your web site mentioned that "you can simply wait until your billing cycle renews and you get a new allotment of data". Please help to reactivate my account ASAP so that I can use it immediately (today's date is 7/24/2020). 

My FreedomPop number is XXX-XXX-2232

 

Thanks a lot in advance!

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• 

  FreedomPop Community

  • July 27, 2020 20:57

  Hello Jen Lian!

  Thank you for contacting FreedomPop! It looks as if your account is now in good standing.

  Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizes accordingly.

  However, should this not be the case, we've created a support ticket for you please reply there; we will gladly look into the account.

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