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Mitch Jacobs

• July 28, 2020 05:57

it is incredible just how difficult you make it to cancel the service. There is no way to cancel online as the settings feature does not include the account link with the deactivate option as illustrated in the help faq, which doesn't even work most of the time. I lost the phone I purchased from Amazon, not Freedompop, so i cannot deactivate the account from my device.

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  FreedomPop Community

  • July 28, 2020 22:23
  • Edited

  Hello Mitch Jacobs!

  Thanks for reaching out to us! Our apologies for the inconvenience experienced. 

  We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information. 

  We appreciate your patience! 

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