Phone not working without WIFI
CompletedDear Madam/Sir:
I appreciate your help to bring back my missing phone number. However, so far no matter how I tired, I could not use the phone without WiFi. LTE/4G is not working at all. The app always shows “Not registered” when it is out of WiFi. Below are a few things I tried.
- I tried the 'sync' process in the app.
- I uninstalled and re-installed the FreedomPop Messaging app.
- I went through the APN settings (they were already correct)
- I even tried calling ##72786# but not work as instructed.
- I also did the phone network rest.
But I still can‘t use the app (or make calls) unless I am connected to WiFi. Please help. Thanks,
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Hello TSELUN TSAI!
Thanks for reaching out to us! We'll be glad to assist you with your current concern.
We've created a support ticket to assist you accordingly as we'll need to gather and provide private account information.
We appreciate your patience!
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