Phone not working without WIFI

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TSELUN TSAI

• August 06, 2020 23:28

Dear Madam/Sir:

 

I appreciate your help to bring back my missing phone number.  However, so far no matter how I tired, I could not use the phone without WiFi.  LTE/4G is not working at all.  The app always shows “Not registered” when it is out of WiFi.  Below are a few things I tried.

- I tried the 'sync' process in the app.

- I uninstalled and re-installed the FreedomPop Messaging app.

- I went through the APN settings (they were already correct)

- I even tried calling ##72786# but not work as instructed.

- I also did the phone network rest.

But I still can‘t use the app (or make calls) unless I am connected to WiFi.  Please help.  Thanks,

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• 

  FreedomPop Community

  • August 07, 2020 18:33

  Hello TSELUN TSAI!

  Thanks for reaching out to us! We'll be glad to assist you with your current concern. 

  We've created a support ticket to assist you accordingly as we'll need to gather and provide private account information. 

  We appreciate your patience!

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