Dormant account
Completed
I didn’t use for couple of months my prepaid 3in one with 5GB per month and my account went dormant with no option to reactivate . What should I do
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Hello Thea McManam!
Thanks for reaching out to us! We'll be glad to assist you with your current concern.
Our records indicate your SIM card with the ICCID number XXXXXXXXXXXXXXXX6453, associated with the phone number XXX-XXX-2574 was dormant. Your SIM card may go into a temporary dormant state after 30 days with no reported data usage.
We have restored your account. Please feel free to perform a soft reset by powering off and on your device. Once your device is back on, to ensure that your services perform properly, please Synchronize your mobile devices and your FreedomPop Account by following the steps within the article provide below:
For future reference, should your SIM card be placed in a dormant state, you can simply reactivate it with one click, by logging in to your FreedomPop account at https://my.freedompop.com/ and clicking the prompt to wake up.
You can prevent your SIM card from going dormant by simply connecting your device to the Internet at least once a month.
Should there be anything else you may need assistance with, please feel free to create another post here; we'll be happy to help!
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