Activate new device

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Jeanne Musarra

• August 28, 2020 20:58

I am trying to activate an already purchased and installed sim card.   I configured the  APN,  I choose phone number X XXXXXX2612.  However,  the message I receive tells me to contact iOS support. I  had a  previous device,  Samsung  Victory  which I purchased from y3.  Now I have an iPhone 7. Help me activate. 

Thanks! 

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  FreedomPop Community

  • August 28, 2020 21:32

  Hello Jeanne Musarra!

  Thanks for reaching out to us! We'll be more than glad to assist you.

  We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.

  Your patience is greatly appreciated!

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