Annual plan deactivated, should expire just before Christmas
Completed
I use my prepaid annual 1G/month plan in a tablet that I use at our camp every couple or three weeks. Unfortunately, the last time we went, I forgot to take the tablet so it's been about 5 weeks since the tablet was on the FreedomPop network. Much to my dismay (as we are going to our camp tomorrow and I need to be able to use my tablet), I have discovered that you have deactivated my SIM/account even though I have over 3 months left on it. I tried using the ICCID and the IMEI of my device but that won't work.
I paid for a year of use. I don't understand why my SIM was deactivated after 5 weeks of inactivity. It's frustrating enough to have to log in manually when I want to use my tablet on the FP network, then tap OK until I'm blue in the face before I can get the tablet on the network (a night-before-the-trip ritual that I dread), but then to have you basically steal over 25% of the time/data I paid for simply because I don't use the device "often enough" is a slap in the face. (Even AT&T waits 60 days to deactivate a SIM and device on their Buy-A-Session plans.)
Please fix this ASAP.
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Hello!
Thank you for contacting FreedomPop, Elizabeth Swoope!
We apologize for the inconvenience experienced, we'll definitely be glad to assist you with your current concern. :)
Be advised, we will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience.
Your patience and support are greatly appreciated!
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