Netgear Unite "Mobile Broadband Disconnected"
Completed
I have a Netgear Unite hotspot and I am able to connect my devices to the Netgear Unite hotspot, but I am unable to access the internet. The hotspot displays the alert "Mobile Broadband Disconneted" with a button labeled "connect".
After pressing "connect", the connection is still not established. I verified that the APN settings are correct as stated in the FP instructions. The mobile connection also does not connect after power cycling the Netgear Unite.
Please provide instructions to reconnect my hotspot.
Also, when I try to submit a support ticket for this issue, the system immediately shows the status as "Solved" and "Low Priority" even though the issue clearly has not been addressed.
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Hello Benjamin Chung!
Thank you for contacting FreedomPop! We're sorry to learn you have been experiencing problems with your data connection. Our apologies for the inconvenience experienced.
We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.
We appreciate your patience!
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