Netgear Unite Hotspot - Mobile Broadband Disconnected
Completed
My support tickets are being automatically closed and I need help I have a Netgear Unite hotspot and I am able to connect my devices to the Netgear Unite hotspot, but I am unable to access the internet. The hotspot displays the alert "Mobile Broadband Disconneted" with a button labeled "connect". After pressing "connect", the connection is still not established. I have verified that the APN settings are correct. The mobile connection also does not connect after performing a factory reset, reentering the APN settings and power cycling the Netgear Unite unit. Account settings shows active with 0 GB Data Used. I have even tried to connect from the Unite webpage (http://attunite) after connecting to the hotspot with my computer, and there I get a popup stating "You have been redirected to the Unite manager because your hotspot is not connected to the internet" with an OK button, after selecting the OK button I am still not connected. Please provide instructions to reconnect my hotspot. A review of the support forum indicates that a ticket must be open to correct this issue for each individual account. Please open a ticket and let me know when this is resolved. Thank you very much.
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Hello Robert Haver!
Thank you for contacting FreedomPop! We're sorry to learn you have been experiencing problems with your data connection.
We've created a support ticket to follow up on your concern as we'll be providing private account information.
We appreciate your patience!
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