Charged without my consentCompleted
I've just been charged $20 dollars although I have the free plan. Please, refund my $20 as soon as possible.
Also, I contracted in March 2020 a 3-months plan. Although I disabled the option to renew it automatically. It was renewed without my consent and I've been charged a 3-months plan of $25.84.
Please, I would like you to refund me my money, as I haven given consent for that. And I just wanted a free plan after those first 3-months plan.
Thank you in advance for your help.
Hello Gemma Ruiz!
Thank you for contacting FreedomPop! We apologize if there's been confusion regarding the charges applied to your account.
We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.
We appreciate your patience!
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