Charged without my consent
Completed
Good morning,
I've just been charged $20 dollars although I have the free plan. Please, refund my $20 as soon as possible.
Also, I contracted in March 2020 a 3-months plan. Although I disabled the option to renew it automatically. It was renewed without my consent and I've been charged a 3-months plan of $25.84.
Please, I would like you to refund me my money, as I haven given consent for that. And I just wanted a free plan after those first 3-months plan.
Thank you in advance for your help.
Kind regards,
Gemma.
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Hello Gemma Ruiz!
Thank you for contacting FreedomPop! We apologize if there's been confusion regarding the charges applied to your account.
We've created a support ticket to follow up on your concern as we'll need to gather and provide private account information.
We appreciate your patience!
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