Overbilling
Completed
I bought "FreedomPop Less than $5/month, 12-Month Prepaid Plan - 3-in-1 LTE SIM Kit - Unlimited Talk, Text, & 1GB Data" from Amazon.
So after paying $43.69 for this to Amazon (Amazon has promotion on this), I expect to have the 1GB/mon service for the next 12 month without paying more.
But 2 days ago after the freedompop agent guided me to activate it on the phone, it charged me another $22.45+$1.08. Also it will charge me another $23.15 in Oct for the 2nd month.
I am very unsatisfied with the service that agent provided. I kept asking him about my concern of possible overbilling if I just clicked the buttons according to his instructions. He kept saying it will be fine in the end to have my 12-month prepaid service without paying more. But in the end, my concerns became true and he said he could not solve the issue. He said he could connect me to a technical support agent. But the system immediately terminated the phone call. Then I called again. The same agent said I could submit a request. So I submitted a request 2 days ago. Ticket number: #49270.
Two days have passed. The ticket is still "open". No one is assigned to solve this issue. I called FreedomPop yesterday. And the assistant told me that I had to wait till their management review my case.
Can FreedomPop provide updates to me? I provided all the details in the ticket (#49270).
Thanks.
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Hi!
Thank you for contacting us here, RUOYU XU!
We apologize for the inconvenience experienced upon activating your account, be assured, we’re more than willing to help you resolve this issue as quickly as possible.
In order to assist you accordingly, we'l create a private message to follow up on your concern, please be sure to check your email and respond to this message at your earliest convenience.
We appreciate your patience and understanding!
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Hi, RUOYU XU.
We've sent you an email to the address associated with your Community Profile. :)
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