Account suspended due to billing issue
Completed
Need HELP! My account is still suspended even after I successfully updated my billing method. I submit a ticket but it shows the ticket status as "solved." The problem was not solved and I did not receive any help from customer services yet. Please please help ASAP. I need my account working.
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Hi, Bidan Yang!
Thank you for contacting FreedomPop!
We're sorry to learn you've been experiencing issues with your account.
It looks as if your account is now in good standing. Please feel free to perform a soft reset by simply powering off and on your device to ensure everything synchronizing accordingly.
However, should this not be the case and you need additional assistance, we've created a support ticket for you please reply there and we will gladly look into the account. :)
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