No internet connection on my 3in1 + 5GB prepaid

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  • FreedomPop Community

    Hey there, 

    Thank you for contacting us here, Thea McManam!

    We apologize for the inconvenience experienced with your data connection, be assured, we're more than willing to help you resolve this issue as soon as possible.

    In an attempt to get this problem resolved, we've refreshed your account to ensure all systems are properly synchronized and that everything's working correctly. 

    As you mentioned you changed devices, we'd like to make sure you have set the APN settings on your current device, please be sure to configure the APN settings, by following these steps.

    Then, we would kindly ask you to please synchronize your account data by following these other steps

    Should you continue to experience the data connection issue, note, we've created a private message, please be sure to check your email and reply to this message at your earliest convenience with the required information. :)

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