Switched to Premium Voice, need to cancel old plan

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Jaret Cantu

• October 27, 2020 02:24

I recently switched my plan to the Premium Voice, but my email address is still associated with my previous FreedomPop plan.

 

If I downgrade that plan, it is going to charge me a $20 top-up credit for a service I am no longer using.

 

I would cancel that account, but since it is using the same email address as my Premium Voice account, I am afraid it will affect my new account somehow.

 

How am I supposed to cancel the plan I am no longer using?

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  FreedomPop Community

  • October 30, 2020 14:41

  Hello!

  Thank you for contacting us here, Jaret Cantu!

  We apologize for the delay in getting back to you, we'll gladly assist you with your request. :)

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience.

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