Unauthorized $10 credit charge.
Completed
Hi, I activated a SIM, and an error in the system charged me for the $10 credit option, which I had de-selected prior to confirming my order. The only charge that I authorized was the $0.99 activation fee. Please issue a refund to my credit card for the $10 portion of the $10.99 charge, and remove the $10 credit from the phone number ending in 5839 that is tied to my account.
I would prefer auto top up add credit to my account as needed. Again, please refund the unauthorized $10 charge and $10 credit.
Thank you.
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Hi!
Thank you for contacting FreedomPop, Ro!
We apologize for the inconvenience, we’ll be glad to assist you with your request.
Be advised, to assist you accordingly, we'll create a private message as we'll need to gather and provide, private account information.
Please be sure to check your email and reply to this message at your earliest convenience.
We appreciate your patience!
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