Help Kindly Requested
Completed
I have an iphone 6s that has been working with Freedompop for more than a year. I received a new SIM card in the mail and it said that I would no longer be required to use the app. I followed the procedures I was given to activate the phone several times.
I can get on the internet using my home wifi and I can send and receive text messages even though the messages get to some recipients as an email ??? And, I am not able to call or receive calls. It always says Call Failed and when you call my phone it now says - I have a voicemail that has not been set up. I have tried over and over to get technical support but I am always told the same this that does not work. This has been going on almost a month. Is there anyone out there who can help with this?
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Hello Gayle Abbott!
Thank you for reaching us here!
We apologize for the inconvenience experienced with your service, we're more than willing to help you resolve these incoming/outgoing calls issue.
To assist you we'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience, we appreciate your patience and understanding!
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