"Portin-Resolution Required"
Completed
I am an existing FP customer. I have three lines.
I recently received two new SIMs in the mail. I used them to upgrade two of my three lines from the old FP (app based) to the new FP (not app based). I also ordered a new SIM for the third line, but it has not yet arrived.
Neither of the two SIMs that I have upgraded work. Both show the status as "Portin-Resolution Required".
Google tells me that RP (which owns FP) uses these words to indicate that a port request failed. Of course, I'm not porting my number. Rather, my numbers are already with FP on the old systems.
I tried calling FP support, but as soon as I attempt to select an option (1 for support "executive"), the call disconnects.
I don't see any way to resolve this issue online.
Anyone have any ideas how to resolve this and get my two lines working?
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Hi!
Thank you for contacting FreedomPop, Martin Anderson!
We're sorry to learn about the issues you're experiencing upon upgrading to the new Premium SIM card. We’re more than willing to help you resolve this issue as quickly as possible.
We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience, we appreciate your patience and support!
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