Port out to tracfone - issues
Completed
Hi,
I have a us sim card plan with freedom pop and I'm tryibg to keep my number and port it to tracfone. We tried 3 times with the agent from tracfone and spend 2 hours:
1. First, freedompop responded saying that my mobile number is a landline, and needs 5 days
2. Next, we got an invalid pin number,even though I was on my freedompop account and was reading the pin from the 'port out' page , it was a 4 digit code
3. Next, I tried to edit the pin and sent it to 10 digits as l, same error
4. Switched it to 9 digits, again didn't work
The agent suggested the number is appearing as Xfinity , really weird
Can someone help me please?
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Hello!
Thank you for contacting us here, N R!
We're sorry to learn you've been experiencing issues while attempting to port out your phone number, we’re more than willing to assist you with your concern as quickly as possible.
To assist you accordingly, we've created a private message to follow up on your concern, please be sure to check your email and respond to this message along with the required information at your earliest convenience. :)
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