One month ago, I had a problem with my account auto-pay going through, and this month, the exact same thing happened again:
A month since my last payment was processed, my cellular data and calling has stopped working.
When I log in, my account is marked as Airtime Expired.
The last payment shown on my account was November 18th, after the previous problem had been corrected. No payment has been made for December, despite being enrolled in autopay.
I see no method by which I can manually pay.
Why is an automatic payment not happening to keep my account active and functional? This is the second time this has happened to me, and I am not going to make a support ticket every month just to have uninterrupted service.
Post is closed for comments.