Premium account has been marked as Airtime Expired (Again)
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One month ago, I had a problem with my account auto-pay going through, and this month, the exact same thing happened again:
A month since my last payment was processed, my cellular data and calling has stopped working.
When I log in, my account is marked as Airtime Expired.
The last payment shown on my account was November 18th, after the previous problem had been corrected. No payment has been made for December, despite being enrolled in autopay.
I see no method by which I can manually pay.
Why is an automatic payment not happening to keep my account active and functional? This is the second time this has happened to me, and I am not going to make a support ticket every month just to have uninterrupted service.
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Hi!
Thank you for reaching us back, Jaret Cantu.
We're sorry to learn this, be assured, we're more than willing to help you resolve this issue as soon as possible.
Please note, we’ll be creating a private message regarding this matter as we need to gather and provide personal account information, please be sure to check your email and reply to this message at your earliest convenience, we appreciate your patience.
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