Upgrade to new system

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Cindy Small

• January 16, 2021 17:54

I have received an email from freedom pop telling me that I need to purchase a new sim and upgrade to the new system or I will lose my service at the end of this month. 

I have tried to order it and filled out the billing information and I keep (tried 3 times) that my name is not entered into the information (which it is) 

I tried calling the number and after pressing an option for service it just hangs up on me. 

Any suggestion 

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  FreedomPop Community

  • January 18, 2021 22:17

  Hi!

  Thanks for reaching out to us here, Cindy Small! We apologize for the delayed response.

  We have carefully checked the account associated with your Community profile. Our records indicate your concern is being addressed by one of our representatives via Twitter.

  To avoid confusion, our team will follow up on your concerns there, please be sure to check your email and reply to this message at your earliest convenience with the required information and with more details regarding the issue you're currently experiencing, so we may accordingly assist you.

  We appreciate your patience and understanding!

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