I have two 12 months plans and I haven't received the replacement cards.

Dear Customer Service Representative,

I was told that FreedomPop would switch from Legacy SIM card to Premium SIM card. First of all, I have not received the new cards yet. secondly, I have not only one, but two 12-month plans for me and my daughter with almost a year of service already paid, how to keep my plans and numbers after upgrading?

I called FreedomPop today, but it looks like nobody in the call center knows anything, so, I am doing now in writing. It looks like the answer they provide are programmed for free users. What about us, your real paying customers? Are you going to take care of us?

Thank you for your help,

Oscar

FreedomPop Community

February 02, 2021 20:22

Hello Oscar Lopez Martin!

Thank you for contacting FreedomPop! We appreciate your patience while we work to provide some clarity associated with your account.

We'll be creating a support ticket to follow-up on your concern as we'll need to gather and provide private account information.

We appreciate your patience!

I have two 12 months plans and I haven't received the replacement cards.

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