Premium account has been marked as Airtime Expired
Completed
A month after upgrading to a premium SIM card, my cellular data and calling has stopped working.
When I log in, my account is marked as Airtime Expired.
My billing was supposed to make a payment on the 14th, but my billing history only shows my initial payment.
I tried updating my payment method to see if that would make a payment occur in my account, but I had no luck.
Why is an automatic payment not happening to keep my account active and functional?
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Hi Jaret Cantu!
Thank you for reaching us here!
We're sorry to learn this, we're more than willing to help you resolve this issue as soon as possible. :)
Please note, we’ll be creating a private message regarding this matter as we need to gather and provide personal account information.
Please be sure to check your email and reply to this message at your earliest convenience, your patience is greatly appreciated.
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