Unable to downgrade to freemium

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  • FreedomPop Community

    Hi!

    Thank you for contacting FreedomPop!

    We'll gladly assist you with your inquiry, Raghuraman Kalyanaraman!

    We'd recommend you to check out this support article which provides a complete Guide to Freemium Service. Please note, should you change your plan, you will lose the extra balances in your plan (minutes, text messages, and data) so please make sure to downgrade/change your Premium service plan towards the end of your billing cycle, you may check out this other support article for additional information here.

    Should you need additional assistance, we've created a private message to follow up on your inquiry, please be sure to check your email and respond to this message at your earliest convenience. :)

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