No data connection
Completed
Hi, I switched my phone from Huawei Mate 7 to Motorola G6 Play recently. I don't have such an issue with my previous phone, but there is no LTE sign next to the mobile signal bar with FreedomPop Sim. I tried to use another sim card, that works fine with the other carrier. Without data, my FreedomPop won't be set up and I can't make any phone calls or text. I really appreciate your support or advice to solve this issue. The second issue I have is with my Huawei Mate 10, I can't download the app from the google play store, but won't be able to complete the installation. It always said installation failed. I bought a Moto G6 Play because I can't use the app with my Huawei Mate 10. Thank you and look forward to hearing from you soon!
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Hello!
Thank you for contacting FreedomPop!
We apologize for the inconvenience you've been experiencing with your data connection, Roger Wei.
We want to provide you the best assistance and resolve this for you as soon as possible. Be advised, we’ll be creating a private message regarding this matter as we need to gather and provide personal account information, please be sure to check your email and reply to this message at your earliest convenience. :)
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