Service Inactive

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Jian H

• December 01, 2020 00:21

Hi,

My account is inactive even though it has unused Data. On logging into the site, I get the following message:

Alert: Your FreedomPop service is inactive due to an unforeseen technical issue. Please Click here to contact customer service. 

Thanks.

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  FreedomPop Community

  • December 01, 2020 17:01

  Hello Jian H!

  Thanks for reaching out to us! We'll be glad to assist you with your current concern. 

  It seems your account is now active and in good standing. Please feel free to perform a soft reset by powering off and on your device. 

  Should you continue to experience any issues with the service, we've created a support ticket for you to please reply there; we'll be happy to help. 

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