Please enter a valid MAC ID/MEID/ESN.

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Nadine Bradley

• December 01, 2020 15:12

I have a SIM card that I have not used in quite some time.  I put it in my phone and it did not work so I logged into FreedomPop to see if it needed to be reactivated.

 

When I enter the Sim ICCID number (8901170427) and the same E-mail address I used to log in, it gives me the message "Please enter a valid MAC ID/MEID/ESN."

 

Can you please help me?

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  FreedomPop Community

  • December 01, 2020 17:04

  Hello Nadine Bradley!

  Thank you for contacting FreedomPop!

  We're sorry to learn this, we’re more than willing to help you resolve this issue as quickly as possible.

  We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information. Be sure to check your email and check this message at your earliest convenience, thank you for your patience!

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