Refund.
Completed
Please refund the $2 top up for minutes and the $2 top up for texts that you incorrectly charged to my credit card only 4 minutes after I renewed my service. Top ups must only occur when the balance reaches 0. No way for me to use 10 minutes and 10 texts 4 minutes after the service was renewed.
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Hello JohnSmith!
Thanks for reaching out to us here! We apologize for the inconvenience experienced.
We have checked the account associated with your Community profile, and our records indicate your concern has been addressed by one of our representatives via Support Ticket #61990.
We can confirm that our representative has resolved your concerns. Should you have any further questions please don't hesitate in replying to your ticket or simply create a new post here. :)
We appreciate your patience and understanding!
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