Billed for an inactive account / dormant device
Completed
I recently saw a new charge for my account which has been inactive for a while, and has a device marked as dormant. I opened a support case early this week but received no response.
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Hi, thank you for contacting FreedomPop, AM!
We apologize if there's been confusion regarding the charges applied to your account, we’ll be glad to take a look into your current request.
We will continue assisting you through a private message regarding this matter as we need to gather and provide personal account information.
Please, be sure to check your email and message at your earliest convenience. :)
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