Top Up Balance

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Mark Barambani

• June 29, 2021 22:11

Hello,

You've recently redirected my "free" account to the newly created "Essential" plan at $3.99/month.   I could not understand why the first month payment was not posted against my Top-Up Balance, which would have covered that first month.  Wouldn't you apply the credit on my account first, before charging my payment account?

Anyhow, writing to see if you could move my top-up balance to my account balance so that I have a chance to use it for subsequent monthly payments? 

Thanks,

Mark

 

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  FreedomPop Community

  • June 30, 2021 15:25

  Hi Mark Barambani!

  Thank you for contacting FreedomPop.

  We’ll be glad to assist you with your current concern.

  We'll create a private message as we'll need to gather and provide, private account information. Please be sure to check your email and reply to this message at your earliest convenience.

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